Letter, e-mail, telephones are examples of?

NORCET 2 -2021 (Shift-2)

Fundamental of Nursing

Easy

Appeared in: NORCET 2 -2021 (Shift-2)

Explanation

In communication theory, the 'channel' is the medium or path through which a message travels from the sender to the receiver.
Letters are a form of written channel, e-mails are an electronic channel, and telephones are an auditory channel.
All three examples given in the question—letter, e-mail, and telephone—serve as conduits for transmitting information.
Therefore, they are all examples of communication channels.

Option B: The message is the actual content or information being communicated, not the medium used to send it. For example, the words written in the letter are the message, while the letter itself is the channel.
Option C: Feedback is the response or reaction that the receiver gives back to the sender after interpreting the message. It is a separate step in the communication loop, not the initial medium of transmission.
Option D: 'Received' is a verb that describes the action of the receiver getting the message. It is not a component or element within the communication model itself. The correct noun for the component is 'Receiver'.

Visual 1: Diagram - A flowchart illustrating the complete communication process. It should show the Sender, Encoding, Message, Channel, Decoding, and Receiver, with a Feedback loop from the Receiver back to the Sender, and 'Noise' affecting the channel. This helps visualize how each component relates to the others.

Clinical Relevance

Nursing practice connection: This is primarily an exam-oriented knowledge point with limited direct bedside application, so retain Components of the Communication Process as background academic context rather than a clinical decision trigger.
Understanding communication channels is vital for nurses to ensure effective and appropriate communication in different clinical contexts.
For example, a nurse must choose the right channel: a face-to-face conversation for sensitive patient education, a phone call for an urgent update to a doctor, or a written report for formal handoffs.
Patient safety can be compromised if the wrong channel is used. An urgent, critical lab value should be communicated via a direct verbal channel (phone call or in-person) rather than a less immediate channel like email.

How to Approach the Question

First, identify the keywords in the question: 'Letter, e-mail, telephones'.
Recognize that these are all methods or tools used to send information from one person to another.
Recall the standard model of the communication process, which includes components like Sender, Receiver, Message, Channel, and Feedback.
Analyze how the examples fit into this model. They are not the content (message) or the response (feedback), but the medium through which the content travels.
Match this function to the correct term from the options. The medium of transmission is known as the 'Channel'.
Eliminate the other options by defining their roles in the communication process.

Concept Tested & Keywords

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