"My Hospital" mobile application and web portal is for what?

Appeared in: P.CHO-2019

Explanation

The 'My Hospital' (Mera Aspataal) initiative is a government platform specifically created to collect patient feedback on services rendered in public health facilities.
Its primary objective is to empower patients by providing a channel to voice their experiences, which in turn helps the administration to assess the quality of services.
Feedback is collected through multiple channels, including an Interactive Voice Response System (IVRS), SMS, a mobile application, and a web portal.
The data gathered is used to grade facilities and drive quality improvements, aligning with programs like the National Quality Assurance Standards (NQAS).

Option A: While some hospital applications might include maps, the primary and specific function of the 'My Hospital' portal is not to provide maps of district hospitals.
Option C: Online registration and appointment booking are handled by a different government portal known as the Online Registration System (ORS) or 'e-Hospital'.
Option D: Online medical consultation is the specific function of the national telemedicine service, 'eSanjeevani', not the 'My Hospital' application.

Clinical Relevance

Nursing practice connection: Knowing Digital Health Initiatives in India helps nurses interpret findings accurately and avoid errors in routine assessment, medication administration, and patient teaching.
Patient feedback collected through 'My Hospital' is a crucial component of quality assurance programs like Kayakalp and NQAS, directly impacting a hospital's accreditation and funding.
Nurses can use this feedback to identify areas for improvement in patient care, such as communication, wait times, and cleanliness, leading to better patient satisfaction and outcomes.
What if? - If a hospital consistently receives poor feedback regarding nursing care on the 'My Hospital' portal, the nursing administration would likely initiate targeted training, review staffing patterns, and implement new protocols to address the specific complaints.

How to Approach the Question

First, identify the key term in the question, which is the 'My Hospital' mobile application.
This is a factual recall question that tests your knowledge of specific government health initiatives in India.
Recall the primary purpose of different digital health platforms.
Differentiate 'My Hospital' from other services like 'eSanjeevani' (for consultations) and 'ORS' (for registrations).
Select the option that correctly matches the function of the 'My Hospital' initiative, which is collecting patient feedback.

Concept Tested & Keywords

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E6 Parks TextBook of Preventive & Social Medicine part 2 — Subpart A (pp 1-232 of 464) p. 124-126

E6 Principles and Practice of NURSING Management Leadership for BSc Nursing 3rd Edi Jogindra Vati — Subpart B (pp 340-678 of 1017) p. 332-334

Practise the full P.CHO-2019

Attempt every question from this paper in a timed mock, then review the full solution for each one.